Privacy Policy

1. General Information

This Privacy Policy explains how Nermefraz ("We", "Us", "Company") processes personal data collected through our website and services. In accordance with Law No. 6698 on the Protection of Personal Data ("KVKK"), the protection of your personal data is important to us.

This policy applies when you use our services and provides information about the collection, use, storage, and protection of your personal data.

2. Data Controller

Under KVKK, the data controller is Nermefraz. You can contact us for any requests regarding your personal data.

3. Collected Personal Data

To provide our services, we may collect the following personal data:

• Identity Information: Name, surname, email address, phone number
• Business Information: Business name, industry, address, website
• Usage Data: IP address, browser type, device information, page view data
• Payment Information: Information collected during payment transactions (through secure payment providers)
• Communication Data: Support requests, feedback, and communication records

4. Purpose of Processing Personal Data

Your personal data is processed for the following purposes:

• Provision and management of our services
• Creation and management of user accounts
• Provision of customer support and communication services
• Processing of payment transactions
• Improvement and development of our services
• Fulfillment of legal obligations
• Implementation of security measures and fraud prevention
• Statistical analysis and reporting

5. Legal Basis for Processing Personal Data

Your personal data is processed based on the following legal grounds specified in Articles 5 and 6 of KVKK:

• Your explicit consent
• Being directly related to the establishment or performance of a contract
• Fulfillment of our legal obligation
• Our legitimate interests

6. Transfer of Personal Data

Your personal data may be shared with the following third parties for the purposes stated above:

• Service Providers: Our service providers such as cloud storage, payment processing, and email services
• Legal Obligations: Authorized public institutions and organizations to fulfill our legal obligations
• Business Partners: Trusted business partners necessary for the provision of our services

Your personal data is transferred in accordance with KVKK and relevant legislation provisions and is securely protected.

7. Security of Personal Data

We implement technical and administrative measures to ensure the security of your personal data:

• SSL/TLS encryption technologies
• Secure server infrastructure and data centers
• Regular security audits and updates
• Access control and authorization mechanisms
• Backup and disaster recovery plans

8. Retention Period of Personal Data

Your personal data is retained for the period required by the processing purpose and within the framework of our legal retention obligations. When the processing purpose ceases to exist or the legal retention period expires, your personal data is deleted, destroyed, or anonymized.

9. Rights of Data Subject

In accordance with Article 11 of KVKK, you have the following rights regarding your personal data:

• Learn whether your personal data is being processed
• Request information if your data has been processed
• Learn the purpose of processing and whether data is used in accordance with its purpose
• Know the third parties to whom personal data is transferred domestically or abroad
• Request correction if data is incomplete or inaccurate
• Request deletion or destruction of data within the framework of conditions set forth in KVKK
• Request notification of correction, deletion, and destruction operations to third parties to whom personal data has been transferred
• Object to the occurrence of a result against the person by analyzing the processed data exclusively through automated systems
• Request compensation for damages if personal data is processed unlawfully

You can contact us to exercise these rights. Your request will be evaluated within 30 days at the latest.

10. Cookies

Our website uses cookies to improve user experience and enhance our services. For detailed information about cookies, you can review our Cookie Policy.

You can manage or disable cookies by changing your browser settings. However, disabling some cookies may cause some features of our website to not function properly.

11. Changes to Privacy Policy

This Privacy Policy may be updated from time to time due to changes in legal regulations or updates to our services. When significant changes are made, we will notify you via email or through our website. The updated policy will come into effect upon publication on our website.